Netra Eye Institute ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit information through our forms, and describes your rights regarding your information.

Information We Collect

We may collect the following types of information when you interact with our website or submit a form:

• Contact information such as your name, email address, and phone number
• Information you voluntarily provide when requesting a consultation or appointment
• Technical data such as IP address, browser type, and device information
• Advertising and analytics identifiers, such as UTM parameters, Facebook Click ID (fbclid), and Google Click ID (gclid), used to understand which marketing campaigns led you to our site
• Usage data collected through cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Respond to your consultation or appointment requests
• Communicate with you about our services via phone, email, or text message
• Improve our website, services, and patient experience
• Measure the performance of our advertising campaigns
• Comply with applicable legal and regulatory obligations

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies, including tools such as Meta (Facebook) Pixel and Google Ads tracking, to understand how visitors use our site and to measure the effectiveness of our advertising. You can control or disable cookies through your browser settings, though this may affect certain website functionality.

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our website, scheduling systems, and communications (such as our CRM and calendar platform)
• Advertising platforms, in aggregated or anonymized form, to measure campaign performance
• Legal or regulatory authorities, if required by law

Text Message and Phone Communication

By submitting your phone number through our forms, you consent to receive calls and text messages from Netra Eye Institute regarding your consultation request, including appointment reminders. Message and data rates may apply. You may opt out of text communications at any time by replying "STOP."

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: